

Understanding empathy and implementing empathy are two entirely different things
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Inside This Guide You'll Discover How To

Turn Empathy into a Daily Leadership Skill
Learn 5 practical, easy-to-implement practices that help you lead with empathy—not just in theory, but in your tone, presence, and everyday conversations.

Build Teams That Trust, Engage & Perform
Discover how small shifts in your language, listening, and mindset can reduce tension, boost psychological safety, and strengthen team connection.

Replace Assumptions with Awareness
Get tools to reframe judgment, name emotions, and uncover “what else might be true” so you can navigate conflict and uncertainty with clarity and confidence.
What Other’s Are Saying
"I would highly recommend this workshop to any team looking to strengthen their connection, communication, and overall workplace culture. It provides valuable tools for fostering empathy, both personally and professionally, and creates a space for the kinds of conversations that bring teams closer together. If you want to build a more supportive and understanding team environment, this workshop is a must!"

"If you are starting a business and want clarity to help you take things from the wild idea phase – to the doing phase – to the I have my dream BIZ phase – with grace, humour and understanding then Erin is exactly what you need!"
"Great session and great speaker. The information was very relevant for all members of our association, with valuable advice that all should apply. Working with Erin and her team was easy. They were always quick to respond to any requests and made the coordinating process seamless. Furthermore, Erin is a dynamic speaker and knows how to engage her audience. Her presentation was flawless!"

"Erin has the ability to truly dive into the topics that connect head and heart. She was able to help attendees feel confident in exerting their influence at work, even when it feels like you don’t have the authority to do so. And the connection piece – approaching situations with empathy and having confidence in bringing your authentic self to work."

"Engaging! Erin did a good job including the group and prompting them to contribute to the discussion. The concept of leading with empathy is one that is applicable to every company, every leader, at every stage. Erin’s expertise and care with the personal nature of this topic make her a great tool in prompting thoughtful discussion. Working with Erin was lovely. She took the time to really understand the topic we were trying to unpack and tailored her discussion to the audience."

"The workshop with Erin Thorp was impactful and engaging, it has deepened my understanding of active listening and perspective-taking. This workshop has helped me become more aware of how my interactions impact others, fostering stronger connections in both my professional and personal life. I gained practical tools to approach conversations with greater compassion, leading to more meaningful and productive relationships."

"Erin is caring but also disciplined, inspiring you to continue to work and grow. Her innate ability to connect on a meaningful level is what makes her such an exceptional mentor. Thank you Erin for supporting me in achieving my goals and finding a greater sense of fulfillment in the process."

"Through Erin's coaching, I became more self-aware and developed strategies for approaching difficult conversations. While I often knew the answers, she guided me to verbalize and recognize them myself. I learned how to invest more in conversations and better understand my employees. The self-assessments were especially important in helping me identify where I am as a leader versus where I want to be."

"Erin was great, and I love how empathy is being talked about more, especially in such a technical profession. This skill and the ability to navigate people are essential in any job. It was an outstanding workshop because they don’t teach us this anywhere else, and being able to hear from an expert about strategies to manage difficult conversations is a great takeaway."

"Before working with Erin, I often avoided difficult conversations.
Now, I approach these conversations with
more confidence and feel better prepared to
support my clients in doing the same.
Erin’s warmth and energy are contagious. She creates an
engaging learning environment, balancing insightful input with encouraging real action."

"Working with Erin is like finally having someone you can really talk to about what’s actually happening inside your team— someone who helps you see how shifting your expectations, communication, and mindset can align your team and create an effective, unified way forward."

"I absolutely recommend—this course is life-changing. This is brain training and rewiring—it enables you to recover from stressful situations faster and respond better. The impact on my work/life stress levels and the improvement in my relationships at work and home was huge. Lower stress, better team communication, and relationships."

"Learning that different people have different DISC styles was very relevant, as it gave me insight into how to collaborate more effectively with others. I gained a better understanding of my own DISC style and how it compares with my colleagues’ styles, which helps me relate to them better. The presentation was rich with relevant content, and the facilitator did an excellent job delivering it. I feel fully satisfied with the training."

"I have nothing but great things to say about this training. The content was detailed and thorough, yet the way it was presented made all the difference. Through a combination of videos, training sessions, workbooks, and scenarios, the material became much easier to focus on and retain. The variety in the methods used kept the sessions engaging and ensured that the learning was effective and impactful."

"Erin’s program was very insightful, I have been in multiple other DiSC sessions and Erin’s, by far, was the best. She is very clear and concise and knows the material she is sharing. Her passion for the topic is what makes her delivery so interactive and with that brings the desire to engage."

"Erin’s session was fantastic. It totally hit the mark and was able to tailor the session to our audience. She was even able to make breakout/small group work easy and meaningful. From an organizer perspective, this was one of the most professionally delivered workshops we’ve done. Everything was organized, clear expectations were set, and the session moved at the perfect pace. I would highly recommend Erin and hope we are able to work with her again in the future."


















Meet Your Author
ERIN THORP
Erin has a Bachelor of Science degree in Civil Engineering from the University of Calgary and is an Associate Certified Coach through Integral Coaching Canada. In 2017, she authored Inside Out Empathy, a book that explores using the superpower of empathy to build effective teams.
With over 20 years of experience in building, developing, and leading high-performing teams, Erin is an insightful, curious, and supportive coach, author, and speaker.
Erin lives in Calgary, AB with her husband Matthew, her three kids Olivia, Henry, and Thomas and their two pets Luna and Piper. Erin works with corporations, teams, and individuals through her business to discover, support, and inspire leadership with impact—from the inside out.