FREE GIFT: 5 Practices to Build Empathy Skills

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Whatever’s going on in your team or in your company…


  • You’re tired of team-building events, but your team needs a shot of inspiration and fresh thinking.
  • You’re baffled on how to tackle tough conversations — underperforming team members, returning to the office in the fall, and sharing opinions and ideas with your team.
  • You’re reading about “empathy at work” on Link
  • edIn and in leadership articles but you’re worried about how unproductive it’ll be when everyone’s a walking emotional mess.

How do you DO empathy?


You know you need to do something to ease the post-pandemic transition back to work and motivate your team.

Hi, I’m Erin Thorp.

I’m an Author, Speaker, and Coach for leaders who struggle with conflict, communication, and performance during high-stress times. I support them in navigating difficult conversations, building powerful teams, and communicating with empathy so that they can lead confidently.

I have a Bachelor of Science degree in Civil Engineering from the University of Calgary, am an Associate Certified Coach through Integral Coaching Canada and have over 20 years of experience leading construction projects and teams. 

In 2017, I authored Inside Out Empathy, and began speaking and coaching about using the superpower of empathy to build effective teams. I share my own stories of leadership and what I learned along the way. It's the book I wish I had when I was just starting out. 

I’m committed to discovering your leader within and supporting you to lead with impact — from the inside out.


Empathic Leadership

We were lucky enough to engage Erin to speak about Empathic Leadership at our 2020 IWD Event. Erin’s passion for Empathy and Leadership was infectious, and that, combined with her authenticity, made her message relatable, relevant and impactful. We all left the session inspired and wanted more, leading to a return engagement to follow up on tips and tricks to add empathy into the workplace. Given the global events that soon after unfolded, the timing and message of her speech resonated even more with the audience and helped us all put empathy into practice at work and home as the pandemic took hold of the world.” 

Trisha Gibson, SVP, Strategy & Business Development, AltaGas Ltd.

Relatable, Interesting and Insightful

Erin has an amazing ability to shed light on topics that we might be hesitant to confront, but can lead to massive growth when she takes us there with tips and strategies on how to break through. I was so impressed at her ability to engage the crowd and really tap into topics that are relatable, interesting and insightful.” 

Kalee Boisvert, Financial Advisor, Raymond James Ltd.

Connecting Head and Heart

Erin has the ability to truly dive into the topics that connect head and heart. She was able to help attendees feel confident in exerting their influence at work, even when it feels like you don’t have the authority to do so. And the connection piece – approaching situations with empathy and having confidence in bringing your authentic self to work.” 

Erin Davis, Co-Founder, C I Retreat

Warm, Personable and Genuine

Erin is a great speaker and we are lucky to have her involved in the Engineering Leadership Program. Erin is one of our go-to speakers for leadership development workshops. She designs her workshops with intentionality and precision and communicates very clearly, whether she is speaking in-person or on Zoom. She has an engaging way of delivering content that really captivates the audience – she is warm, personable, genuine, and addresses every question with care and curiosity. She can quickly build the rapport needed to engage students in vulnerable discussions related to leadership, empathy, and difficult conversations.

Catherine Cervantes, MEd, Specialist, Engineering Leadership, Schulich School of Engineering, University of Calgary

Some potential topics we can cover: 

How to Lead with Empathy

Authenticity and Success on YOUR Own Terms

Finding the Gift in Feedback

Building Better Teams Through Empathy

Confident Conversations

Speaking about empathy at these forward-thinking companies …

How to Lead with Empathy

Keynote |  45 minute Lunch & Learn |  2, 4, or 8-hour workshop | Team Training

Empathy is a workplace value, yet empathy is the competitive edge most leaders are missing. Empathy is the ability to connect with your workforce — emotionally, cognitively, and behaviorally — without trying to fix, blame or minimize anyone’s experience. Individuals, teams, and workplace cultures value empathy, leaders’ demonstrated skills are not measuring up. 

Leadership demands empathy in a variety of situations and we must practice it when emotions are high, pressure is mounting, and stress is palpable. It’s in these very moments that our abilities determine our impact as a leader.

Participants will discover: 

    • What empathy is and is not
    • Key empathy skills for success
    • When empathy goes sideways 
    • An empathy toolkit for immediate implementation

Authenticity and Success On YOUR Terms

Keynote |  45 minute Lunch & Learn 

To achieve success at work while being authentic, there are a few conditions that must exist: 

    • Knowing ourselves well enough so we can be brave and show up as our real selves instead of adjusting to fit in. 
    • Feel like a part of an inclusive environment where we feel accepted. 
    • An understanding of what success looks like right now, a number of years from now, and at the end of our career. 

So often we adjust who we are so that we can fit into an inhospitable environment, and strive for a societal version of success, it’s no wonder we’re the most overworked, burnt out, and sick workforce in our history.

Participants will discover:

    • What burnout looks and feels like
    • How to listen to your inner knowing
    • What discomfort might be trying to tell you
    • Success looks different at every stage of life — embrace the changes

Finding the Gift of Feedback

Keynote |  45 minute Lunch & Learn |  2, 4, or 8-hour workshop | Team Training

Most leaders don’t understand the true purpose behind feedback and most team members cringe when someone says, “I have some feedback for you.” They see it more as a pass/fail test than an invitation to a conversation where deeper meaning and understanding are waiting to be discovered.

Today we have five generations working together, a variety of socioeconomic and ethnic backgrounds, and genders all working together towards a common goal. To create a truly diverse workforce, we need a new way to manage our team’s performance and provide ongoing performance-related feedback to develop and inspire our teams.

Participants will discover:

    • Why feedback is important to team member development
    • How to lean into all types feedback
    • What questions to ask before providing feedback
    • When feedback is not helpful nor required

Building Better Teams Through Empathy

Keynote |  45 minute Lunch & Learn |  2, 4, or 8-hour workshop | Team Training

The workforce is changing and our workplaces aren’t keeping pace. Our teams are faced with more challenges than ever — hybrid work conditions, complex technology demands, doing more with less — which requires a different approach when it comes to leadership support.  Using empathy, leaders can bridge the gap between workforce experience and cultures so our teams can deliver results while building meaningful relationships. Inclusive, empathic leaders, increase diversity and create supportive, engaging workplaces.

Participants will discover:

    • What inclusivity on a team really looks like
    • The role empathic leadership plays in building trust and increasing inclusion
    • Practical ways to start practicing empathic leadership today

Confident Conversations

Keynote |  45 minute Lunch & Learn |  2, 4, or 8-hour workshop | Team Training

Conversations about missed deadlines, low quality of work, misunderstandings, expectations, asking for what you need, giving feedback — basically any conversation that might be uncomfortable or awkward — cost companies and teams millions of dollars every year in lost production, turnover, and employee disengagement.

Are you a leader who uses email or text instead of phone or face-to-face communication for tough conversations — the ones where there might be conflict or tough news to deliver — and you’re finding it’s not effective? The message gets misinterpreted, things get blown out of proportion, feelings get hurt, and relationships are damaged. 

You’ve read the books, attended training — and yet nothing sticks. In the heat of the moment, when you need your skills most — your mind blanks. You’ve got nothing. Looking back after the call, you realize just how many things went wrong. 

This workshop is jam-packed with actionable tips to be able to put all of that knowledge into practice so that you have the skills and abilities to tackle tough conversations with confidence and ease. 

Participants will discover:

    • Where and why they’re stuck
    • How to move forward with difficult situations and people with confidence
    • What they can do immediately to move forward
    • How planning and preparation are the keys to success



Interested and have some questions?

We’ll work together to create a transformational experience for you and your team. Book a free 30-minute discovery call and let’s talk!

Everyday Empathy

5 Practices to Build Empathy Skills

You’ve heard a lot about empathy in leadership. The only problem is that you’re not sure where to start or what empathy in leadership even looks like. 

Understanding empathy and implementing empathy are two entirely different things. 

And contrary to most beliefs, empathy IS NOT an innate trait that you’re either born with or not. Nope. Kick that belief to the curb. Empathy is a skill that you can learn, develop and strengthen. Think of empathy like a muscle, similar to our biceps, we all have them — some are just stronger than others. 



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