In this two-part series, Erin Thorp explores how empathy can be used as a leadership tool to help teams progress from beginners to competent masters. This first episode focuses on the first two stages of the conscious competence learning model: unconscious incompetence and conscious incompetence. Erin provides examples of teaching kids to drive a manual car and learning how to use online meeting platforms. She emphasizes the importance of clear direction and emotional support for beginners who are unaware of what they don’t know and learners who become aware of their lack of skill or knowledge. The episode ends with a call to reflect on how leaders can support beginners and learners.

Today on Tactical Empathy:

• Empathy is a crucial leadership tool for supporting beginners and learners.
• The conscious competence learning model consists of four stages: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence.
• Beginners are unaware of what they don’t know and need clear direction and support.
• Learners become aware of their lack of skill or knowledge and require emotional support and targeted guidance.
• Leaders should provide specific support based on the stage of development their team members are in.

Connect with Erin:

• Instagram: @elthorp
• Linkedin: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca
• Inside Out Empathy: www.erinthorp.ca/insideout
• Freebie: 5 Practices to Build Empathy Skills