In this conversation, Jacqueline Fish discusses the importance of empathy in written communication. She highlights the need for a shift in communication styles, moving away from authoritative and dictatorial approaches towards a more collaborative and empathetic approach. Jacqueline emphasizes the importance of considering the audience’s perspective and building trust in written communication. She provides strategies for addressing fear and resistance, understanding the audience’s state of mind, and using empathetic language. Jacqueline also shares tips for getting to know the audience better and overcoming barriers to empathic communication. She concludes by emphasizing the importance of editing and taking time before sending messages.

Today on Tactical Empathy:

• Shift communication styles towards a more collaborative and empathetic approach.
• Consider the audience’s perspective and build trust in written communication.
• Address fear and resistance by understanding the audience’s state of mind.
• Use empathetic language and create a connection with the audience.
• Get to know the audience better and overcome barriers to empathic communication.
• Edit messages and take time before sending them.

Connect with Jacqueline:

• Website: https://jacquelinefisch.com/
• Website: https://theintuitivewritingschool.com/
• Instagram: https://www.instagram.com/theintuitivewritingschool/
• Facebook: https://www.facebook.com/theintuitivewritingschool
• LinkedIn: https://www.linkedin.com/in/jacqueline-fisch-writer
• Twitter: https://twitter.com/JacqFisch

Connect with Erin:

• Instagram: @elthorp
• Linkedin: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca
• Inside Out Empathy: www.erinthorp.ca/insideout
• Freebie: 5 Practices to Build Empathy Skills