In this conversation, Erin and Jackie explore the significance of empathy in leadership. Jackie shares her journey from engineering to leading teams focused on providing safe water, emphasizing the importance of understanding others’ feelings and perspectives. They discuss the barriers leaders face in practicing empathy, the role of self-awareness, and the necessity of building trust within teams. The conversation highlights practical applications of empathy in the workplace and concludes with a powerful quote about understanding and love.

Today on Tactical Empathy:

• Empathy is the ability to understand how someone else is feeling.
• Leaders with stronger empathy create more productive teams.
• Engineers often struggle with emotional expression due to process focus.
• Recognizing personal triggers is essential for practicing empathy.
• Building trust is crucial for high-performing teams.
• Tactical empathy involves active listening and understanding.
• Self-awareness helps in setting boundaries for better interactions.
• Transparency about needs fosters team cohesion.
• The problem should be the focus, not the people involved.
• Understanding others leads to deeper connections and love.

Connect with Jackie:

• LinkedIn: https://www.linkedin.com/in/jkyriacou-herman/

Connect with Erin:

• Instagram: @elthorp
• Linkedin: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca
• Inside Out Empathy: www.erinthorp.ca/insideout
• Freebie: 5 Practices to Build Empathy Skills